Modernisation of a 15-year-old licensing and compliance system into a web-based platform.
A state government department was operating a client-server licensing system built in 2008. The system required dedicated desktop software, paper-based submissions, and manual processing that created 6-week average approval times. Staff were spending 70% of their time on administrative tasks.
We designed a modern web application using React and .NET Core with a document management layer for digital submissions. Automated workflow routing replaced manual processing, with configurable business rules aligned to 12 different licence categories. Integration with existing government databases was achieved through a secure API gateway.
Average licence approval times reduced from 6 weeks to 3 business days. The digital submission portal eliminated 95% of paper-based applications. Staff administrative workload decreased by 60%, redirected to higher-value compliance review activities.
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